HCL DPO Technologies is Freshers & Experienced candidates for Engineer product support role
@ Hyderabad location.
Read the Description and Apply .
Work : Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product
Ad Manager.
Desired Skills :
- Knowledge of HTML, Javascript & CSS.
- Basic understanding of Digital
- Marketing.Should be able to look at reports and numbers and derive meaningful inferences
- Analyse and comprehend the issues raised by a publisher, identify root causes and come to the best solution
- Willing to learn and apply learning in a practical environment
- Aptitude should be high as the product is complex
- Excellent English communication skills, both written and verbal
Responsibilities :
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad
- serving/ reporting/ ad delivery/ page implementation /creative development
- Work along with publishers on accounts to enable features and to resolve UI related issuesAble to work independently and efficiently to meet defined SLA
- To consistently meet or exceed all agreed quality parameters as defined for the process
NOTE : Immediate joiners are only eligible. Also, this is not a coding / Development role. This is for a DPO / BPO role. Salary for this role is 4,50,000 per Annum.
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